I recently purchased a copy of Adobe Creative Suite CS4 Design Premium to upgrade my CS3 system, but an installation disk causing “Blue Screen of Death (BSOD)” failures was very trying on my patience.
For some reason software problems always seem to occur when you have other important things to do.
When I tried to install the CS4 software, Disk 1 loaded OK, but Disk 2 caused a BSOD failure with the message “**STOP: 0x0000007E (0xC0000005,…. )” whenever it tried to install the Photoshop module.
I ran the install again, this time the install finished, but a message was displayed that Photoshop had not been installed.
I then ran an uninstall to cleanup out the programs……. This is a very time consuming process. Creative Suite software packages have become quite large over the years and it can take well over an hour to uninstall a package.
Hint:- Run Norton’s and Windows cleanups once you have done the uninstall. The Adobe uninstaller leaves the Windows registry in a mess, and fails to delete a lot of temporary files.
Running the installation package a third time, I got the BSOD again in the same place.
I then ran an uninstall and cleanups again.
I had purchased a copy of the Adobe eLearning Suite (which also contains a copy of Photoshop) at the same time as the CS4 Design suite. The eLearning package installed correctly so the problem was not my system, and I suspected either a faulty disk or an installer issue.
After 15+ hours (it takes a long time to do all those installs and uninstalls), I called Adobe support who were able to point me to some technotes that I had not been able to find in my scouring of the internet and Adobe site.
Technote kb404083 has some things to try when there is an install problem. One of the items describes installing the software from the hard disk. I followed the instructions and tried copying the disks to my harddrive. Disk 1 copied OK, but I got the BSOD error again copying Disk 2. This confirmed the problem to be a corrupted disk.
Disk failures can happen over time as it degrades, but it will be interesting to receive another set from Adobe and determine if it was a one off failure, or if they are having a disk quality issue.
Advantages of installing from harddrive
I had not thought of installing the software from the harddrive before, but it has a few hidden benefits, which will cause me to use it more in future:-
- If the software cannot be copied from the disk to the harddrive, it confirms you have a corrupt disk or file.
- You do not have to wait for hours to do an uninstall and try again. Erasing files is simply a matter of using the delete button.
- The installation setup can be backed-up to another harddrive in case of disk failure in the future.
- Installation is much quicker.
- Installing from the harddrive uses less space than if installed from the disk. (For some unknown reason installing both CS4 Design Premium and eLearning suites from disk used a huge 15GB when I was initially getting the errors. When I loaded the install packages from the harddrive, the final installed system only used 5GB.)
Links to Adobe tech notes
- kb404083 – Troubleshoot installation problems with Adobe Creative Suite 4 or Point Products on Windows XP – Various steps to try in sorting installation problems.
- kb403963 – Install Adobe Creative Suite 4 or point products from the desktop (Windows XP, Windows Vista) – Setting up a desktop installation.
- kb404984 – Disable startup items and services (Windows XP) – Starting up XP in a simplified mode.